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Right of withdrawal (§§ 5a ff of the Consumer Protection Act)
In accordance with § 5e of the Consumer Protection Act, the purchaser has
the right to withdraw from agreements within 14 working days, calculated
to the receipt of delivery of the goods by the purchaser (and not before) or from the day
the agreement is concluded. Saturday does not count as a working day.
Withdrawal does not have to include a reason, and must be declared in
written format. To comply with the required time period, it is sufficient
to send a letter, fax (+43 (0)463 310445) or email to info@zoodiskont.com within the specified period.
Consequences of withdrawal
In the event of an effective withdrawal, any benefits received on both
sides are to be returned and any possible use derived (e.g. the advantages
gained from usage) is to be compensated. If the goods have deteriorated in
quality, zoodiskont may demand compensation for the loss of value. This
does not apply if the deterioration of the goods is solely due to their
having been inspected, as would have been possible for the customer in a
retail shop. The customer can generally avoid the obligation for
compensation for loss in value by not making use of the goods as if he
owned them, and not doing anything which might adversely affect the value
of the goods.
There is no right of withdrawal for goods which have been specially
manufactured, products which have been specially ordered (which are not
kept in stock as part of the zoodiskont product range), software which
has been opened, lighting appliances and packages of perishable goods
which have been opened (e.g. feedstuffs, plants).
Please send the product(s) to:
zoobedarfsdiskont Mack e.U.
Völkermarkter
Straße 87
9020 Klagenfurt
Austria.
We will credit the value of the goods after they have been inspected (in
respect of the packaging, use etc.). When exercising the right to
withdrawal, the consumer is obliged to return the goods to us if they can
be sent by parcel. When exercising the right to withdrawal the consumer is
obliged to pay the costs of returning the goods. (for german customers: the refund will be free of transport costs for the customer if the amount of the value of goods is over the 40,-- euro limit)
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